FAQ's

We’re here, eager to help, whether you’re a valued

guest or a property owner, with any questions you

have regarding our home rental services.

FAQ's

We’re here, eager to help, whether you’re a valued guest or a property owner, with any questions you have regarding our home rental services.

Property Owners

Answers to common questions for property owners

How do I partner with you to lease my property?

It’s simple — just fill out our contact form and we’ll be in touch for a quick call. We’ll walk you through the process, answer any questions, and explore whether your property is a good fit. We aim to make the process seamless, transparent, and landlord-friendly.

How is my rental income secured?

We guarantee timely rent payments under a fixed lease agreement — regardless of seasonality or occupancy. No chasing payments, no uncertainty — just dependable income, every month.

How do you maintain and care for the property?

We treat your property like a brand. That means professional cleaning multiple times a week, regular inspections, prompt maintenance, and a team that’s personally accountable. Our standards often exceed those of regular tenancies — because presentation and care are key to our business.

FAQ image

What kind of guests will stay in the property?

Our guests are primarily professionals, corporate travellers, and couples. Every booking is screened via the platform. No party bookings, ever — and we enforce strict house rules to protect your asset and your neighbours.

What happens if there’s damage or an issue?

We take full responsibility. Every booking is covered by platform protection policies (such as Airbnb’s Host Guarantee), and we add our own layer of accountability. If something goes wrong, we fix it — fast.

Why should I choose you over a traditional tenant?

You get the best of both worlds: reliable rent like a standard lease, and the care, consistency, and cleanliness of a hospitality-grade operation. Your property stays in top condition, and your peace of mind is our priority.

Our Guests

Answers to common questions about your stay with us

What are your check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 10:00 AM. Need extra time? Let us know in advance — we’ll do our best to accommodate early check-ins or late check-outs depending on availability.

How do I make a reservation?

You can book directly through our Airbnb listing. Simply choose your dates, enter guest details, and follow the secure booking process. If you have any questions before booking, feel free to message us!

Is parking available?

Parking availability varies by property. Some of our listings include secure on-site parking, while others have convenient public parking nearby. Specific parking details are listed within each property description.

Do you offer discounts for longer stays?

Yes! We offer discounted rates for extended stays. Typically, you’ll receive automatic savings when booking 7+ nights or monthly stays — perfect for business trips, relocations, or longer getaways.

What amenities are included?

Each property is fully furnished and includes Wi-Fi, smart TV, kitchen essentials, Nespresso machine, laundry facilities, and more. You can find the full list in each listing description.

Can I contact someone if I need help during my stay?

Yes — we’re always available via Airbnb messaging or phone. Whether it’s a question about the home or a local recommendation, we’re just a message away.

Bright, modern stays designed for comfort and convenience.

Get In Touch

0478 454 296

Bright, modern stays designed for comfort and convenience.

Get In Touch

0478 454 296

© Copyright Aurora Suites 2025. All rights reserved